Modern Day Public Service

How to Demonstrate Public Service?

At all levels, government should be providing some form of public service to its citizens; however, the type of service will vary dramatically depending on what level of government is involved. One of the reasons I became interested in pursuing a career in local government was because of the impact I could have on the community. Personally, I don’t feel that I could accomplish much at the state level, and even less at the federal level, which is why I have concentrated my efforts at the local level.

My experience in local government thus far has shown a changing landscape in regards to providing public service. Originally, local governments were formed to address infrastructure, safety, and health issues in the community. The need for building and fire codes, sanitary/sewer systems, safe roads, and open space were the early drivers for the enactment of public services. Ensuring and protecting the health, safety, and welfare of the community, has always been the underlying goal of local government; however, as society has progressed and technology has improved, the role of government has shifted as well. Citizens now look to local government to demonstrate their commitment to public service in a manner that differs from those in prior decades. Current public service expectations include transparency; accountability; financial prudence; efficiency; and a commitment to ethics. These recent trends in public service have impacted Gilbert’s mission/model in several ways.

Gilbert’s mission is to be “best in class”, which is a commitment to effectively and efficiently serving residents and the businesses. The Town employs this mission by keeping some of the lowest utility and tax rates in the county. Additionally, financial prudence is exercised through the Town’s careful evaluation and implementation of municipal services and programs. Not being transparent with the use of taxpayer dollars has been a stumbling block for many communities and Gilbert makes a concerted effort to avoid any instances of impropriety. Publishing financial reports and documents, while taking accountability for any wrongdoing, is a key provision in providing the level of public service citizens desire.

This weekend I was able to spend time hiking and running outdoors, which is something I always enjoy! The weather is beautiful this time of the year, and I am certainly enjoying the fact that I am not still living in a cold-weather climate. I was also able to catch up with some friends this weekend as well, which has been increasingly difficult with my recent school and work commitments. Most importantly, I submitted my midterm for one of my classes this week, which only serves as a reminder of how fast the semester is going, and how little stands between me and my graduate degree!